The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Manage touring arrangements.
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Manage touring program logistics in a holistic way taking account of legal, ethical, safety and sustainability considerations. Completed |
Evidence:
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Conduct touring program according to prearranged itinerary. Completed |
Evidence:
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Make forward reconfirmations and bookings progressively. Completed |
Evidence:
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Reconfirm or arrange operational details progressively. Completed |
Evidence:
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Make adjustments to touring arrangements when required within the scope of individual responsibility. Completed |
Evidence:
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Make major adjustments within budget according to controlling office guidelines. Completed |
Evidence:
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Maintain ongoing contact with controlling office and forward suppliers as required. Completed |
Evidence:
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Liaise and negotiate with others.
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Maximise operational efficiency and customer service levels by effective liaison and negotiation with those contributing to program operations. Completed |
Evidence:
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Conduct negotiations in a professional manner in the relevant cultural context. Completed |
Evidence:
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Select negotiation style appropriate to the circumstance and use negotiation and communication techniques to maximise the chances of an acceptable outcome for all parties. Completed |
Evidence:
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Conduct negotiations in the context of the entire touring program to take account of the overall relationship between the organisation and other stakeholders. Completed |
Evidence:
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Confirm agreements in writing as required. Completed |
Evidence:
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Provide relevant information to the controlling office as required. Completed |
Evidence:
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Develop and maintain group rapport.
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Develop and maintain a team spirit for the duration of the program. Completed |
Evidence:
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Gain the trust and confidence of the group through the demonstration of professional competence and integrity. Completed |
Evidence:
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Use leadership and communication skills to foster group cohesion. Completed |
Evidence:
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Encourage customer participation and group interaction. Completed |
Evidence:
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Identify and assess potential conflict within the group and should conflict arise, take appropriate action to resolve. Completed |
Evidence:
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Solve problems that arise on tour.
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Identify and consider problems from an operational and customer service perspective in the context of the entire touring program. Completed |
Evidence:
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Initiate short term action to resolve immediate problems where appropriate. Completed |
Evidence:
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Analyse problems for long term commercial impact and assess and action solutions. Completed |
Evidence:
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Present a positive image of the organisation and its contracted suppliers at all times. Completed |
Evidence:
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Take responsibility for resolving problems within the scope of individual authority and to ensure customer satisfaction. Completed |
Evidence:
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Consult the controlling office to resolve problems outside scope of guidelines and responsibility. Completed |
Evidence:
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Take appropriate follow up action to monitor the effectiveness of chosen solutions. Completed |
Evidence:
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